Welcome to EMARK Support & Helpdesk.
We are here for you.

Do you have an urgent problem? Contact us via form below or write us on support@emarkanalytics.com. You can also call us. +421 (0)2 5564 1106

We'll do everything to respond with solution within 24 hours or the next business day.

How we can help?
Fill out the contact form below and we will get back to you very soon
Here you can in detail describe what is troubling you. Please provide as much information as possible and do not forget information about version of your software,
We encourage you to attache screenshot depicting the problem.
By selecting the field “I agree with the processing of my personal data and sending of business offers and marketing information”, I hereby agree to the processing of my personal data pursuant to Act no. 18/2018 on the Protection of Personal Data as amended, and Regulation (EU) 2016/679, the European Union’s new General Data Protection Regulation (GDPR),  by EMARK Group (EMARK s.r.o., Company ID: 35 803 606, with registered office at Dúbravská cesta 14, 841 04 Bratislava, Slovak republic; EMARK s.r.o., with registered office at Husinecká 903/10, 130 00 Prague 3, Czechia; Company ID: 28861281.; EMARK Services s.r.o., with registered office at Štefánikova 639, Zelené Předměstí (Pardubice I), 530 02 Pardubice, Czechia; Company ID: 06441921; EMARK QS with registered office at A. Rudnaya 21, 010 72 Žilina, Slovakia; Business ID: 36744972; EMARK Systems, with registered office at A. Rudnaya 21 010 72 Žilina, Slovakia; Business ID: 44389744.) I hereby agree that my personal data will be processed and stored for support purposes . In rare cases some of the data could be transferred to group EMARK MR (Determined by agreement between EMARK and competent partner within contracting geography/territory.) Further info here: info@emarkanalytics.com) and Qlik Group (QlikTech Netherlands B.V., QlikTech Inc.) in accordace with EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Frameworks (solely for business case registration). For further information click HERE. You can find detailed information about how we process your personal information on this LINK. Agreeing with the processing of personal data and sending business offers and marketing information is voluntary and can be revoked at any time HERE.
reCAPTCHA is required.

Licence support for Qlik software products

Basic support for Qlik software products

Included in price of valid licence support or valid licence subscription

  • access to installation files of new versions of purchased software solutions
  • possibility to purchase further licences according to the valid terms and condition, as well as actual pricelist or according to the terms agreed in the mutual agreement
  • support via Qlik Support Portal defined in Qlik Support Policy: https://www.qlik.com/us/legal/product-terms
  • support of Inphinity products is defined here: https://inphinity.xyz/legal/

Standard licence support from EMARK

Included in price of valid licence support or valid licence subscription

  • regular informing about news and tested versions of Qlik products (in form of newsletter, meetup, presales meeting or other)
  • local and consistent consulting support in the area of architecture, performance, scalability, security and licence terms and conditions by a renowned partner with more than 100 single and multi-node implementations. It includes activities such as:
    • analysis of received demand
    • advisory and communication of eventual solution
    • gathering of errors and its communication to Qlik (substantial time savings of analysis, preparations of ticket for Qlik Support Portal and solving of the demand)
    • cooperation with Qlik support to solve the complex demands or technical problem
    • request or finding (if accessed remotely) of an additional information for more detailed analysis of the problem
    • evidence of the environment information, problem description, collection of logs for correct ticket entry on Qlik Support
    • communication of solution proposal
  • Collection of queries from customers via support@emarkanalytics.com

VIP support from EMARK

Depending on the volume of purchased licences it is offered free. It is possible to purchase it as an extra option in case of smaller volume of purchased licences.

  • proactive problem diagnostics and proposal of solution
  • individual agreement of methods and forms of commnication with administrative team on clients part
  • performance analysis of the environment utilizing official monitoring tools, revision of QMC setup and communication of recomendations by experienced EMARK architect at least 1x per quarter
  • prioritisation of problem solving within backlog of the EMARK support team and response frequency at least 1x per 2 working days

Comfort and extras support

Available solely as a paid form of support with regards to individual needs and expectations of client.

  • Installation and upgrade support
  • Site scalability diagnostics
  • Qlik apps performance diagnostics
  • Architecture design and multi-node setup
  • Qlik site health-check
  • Maintaining of the environment knowledge
  • Risk and impact analysis before reinstallation
  • Implementation of modifications from the support tickets
  • Other

All the listed activities are performed in regards to reasonable economic and rational effort.

Prihláste sa na odber EMARK newslettera.

Budete súčasťou exkluzívneho klubu, kde sa o všetkých novinkách, špeciálnych akciách, zľavách či eventoch a školeniach dozviete v predstihu ako zvyšok sveta. Buďte o krok pred ostatnými.

Meno a priezvisko
Spoločnosť
Pracovná pozícia
E-mail
Telefónne číslo
Súhlas so spracovaním osobných údajov
Zaujímajú Vás témy ako Business Intelligence, visual analytics a data discovery? Zostaňme v kontakte, potrebujeme však Vašich 30 sekúnd
V súlade so súčasnou legislatívou (Zákon 122/2013 Z.z. o ochrane osobných údajov) a tiež s právnou úpravou GDPR (platná od 25.52018), môžeme s Vami ďalej komunikovať len na základe právneho základu, ktorým je Váš súhlas so spracovaním Vašich osobných dát.


Vážime si Vašich dát a chceme byť aj v súlade s právnym poriadkom, preto Vás prosíme o pár klikov vo formulári nižšie.

Poskytujem súhlas so spracovaním osobných údajov pre účely občasného zasielania informácií o produktoch, riešeniach, službách a aktualitách EMARKu.*

ÁnoNie

Poskytujem súhlas so spracovaním osobných údajov pre účely príležitostného posielania pozvánok na odborné podujatia – konferencie, semináre, webináre, školenia.*

ÁnoNie

Poskytujem súhlas so spracovaním osobných údajov pre účely občasného telefonického kontaktovania za účelom doriešenie otázok, ktoré vznikli na základe predchádzajúcej interakcie.

ÁnoNie