Better management of capacity, performance and quality across distribution centers

Every day, Cencora needs to balance workload, workforce capacity, productivity and quality across four distribution centers. Reliable and comparable operational data help turn this complexity into better-informed decisions.

4 distribution centers in 1 application

70,000 operational records per day

Voice of the customer

Use cases

Technologies used

Qlik Sense

Inphinity Forms

Problem

Cencora, formerly Alliance Healthcare, is one of the leading pharmaceutical wholesalers in the Czech Republic. Operating four distribution centers requires the company to balance expected workload with available workforce capacity every day, while also monitoring productivity and quality.

Workforce capacity planning was originally based on an Excel model developed for one branch. The model helped plan capacity based on expected workload, but it was not suitable for broader use across distribution centers. Data had to be updated manually, and the solution was difficult to scale.

At the same time, warehouse operations generated approximately 70,000 records per day. Evaluating performance, filtering employee data and turning the data into a management view therefore required a significant amount of manual work. Cencora needed a way to bring operational data together, process it automatically and use it to manage capacity, performance and quality across distribution centers.

Solution

EMARK helped Cencora connect operational data from four distribution centers and move planning and performance evaluation into a single centrally managed environment. Data from source systems is processed automatically, providing a unified view of capacity, productivity and performance across individual operations.

Users can plan the required capacity based on expected workload, monitor operational trends and compare performance across distribution centers. The solution also enables users to simulate different workload scenarios and tailor the view to a specific distribution center or user role.

Before

After

What we delivered

By filtering by distribution center, we can quickly see exactly what we need. In one application, we can dynamically change the view depending on which operation we are working with.